
Are your emails bouncing like balls?
Email marketing is still a relatively young practice that many small businesses manage manually. There are a number of risks and problems that arise if the proper tools and technologies aren’t used to increase email marketing effectiveness.
One of the more common problems is undeliverable email. Two types of undeliverable email are soft bounces and hard bounces. In the realm of email marketing, these terms are grouped under “Bounce Rates”.
- A hard bounce is one of the most dreaded occurances in email marketing because it means a contact is likely lost. A hard bounce occurs when an email address simply doesn’t exist. This can happen if your contact has left a company or an email account is deleted.
- A soft bounce occurs when an email is being analyzed are stalled because it may be viewed as potentially harmful with viruses or spam. The message may still be delivered to the inteded recipient but the process is delayed until trust is verified.
Simply using a desktop email client like Microsoft Office Outlook or email services like Google’s Gmail, Microsoft Hotmail and others greatly increase the problems of email bounce rates. Risks from poor email management are lost revenue opportunities and a damaged reputation! Here are some suggestions to help small businesses (and even larger enterprises) manage the valuable email list and reduce bounce rates.
1. Find the right tools or technologies designed to help with email marketing. (A service perfect for small businesses is Constant Contact. A fantastic service for larger enterprises is Eloqua. )
2. Send confirmation emails to contacts who subscribe or opt-in to your emails. This will help confirm the contact really wants your email and that you have the right address.
3. Send regular and relevant emails to your contacts. BUT, don’t OVER-EMAIL! Sending regularly scheduled email using a recognized service provider like Constant Contact helps prevent soft bounces and keep the list up to date.
4. Use common sense with subject lines. We all get spam with terrible grammar, symbols, ALL-CAPS and ridiculous promotions. Spam filters and junk email folders will commonly block, delay, filter and even delete emails with spam-like subject lines. Put yourself in your contact’s place. Would YOU open the email?
5. Provide a method for your contacts to opt out or unsubscribe from your email. Always remember your contacts have given you permission to email them. Don’t abuse that honor. This is a best practice and quite often a legal requirement that follows anti-spam laws and regulations.
6. Provide a “Sent-By” email address that is relevant to your message and business brand. Again, would you open an email from an unknown person?
Desktop email clients or free services like Yahoo! or AOL make email marketing very laborious for a small business. Find a reputable, reliable, and economical email tool or service that easily automates the process and increases effectiveness and connections with customers. Eliminate the BOUNCE!
Additional Resources
White Paper – 10 Keys to Maximize a Marketing Automation Investment